Refund policy

Return & Refund Policy

Last Updated: September 8, 2026

At CozyNestPet, customer satisfaction is important to us. If you are not satisfied with an eligible purchase, we offer a 30-day free return and refund policy, subject to the conditions below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To initiate a return, contact us at:

support@cozynestpet.shop

Please provide your order number, the item you wish to return, and the reason for your return.

Returns sent without contacting us first may experience delays in processing.

2. Return Eligibility

To qualify for a return, the product should generally:

Be returned within 30 days of delivery;
Be in substantially the same condition in which it was received;
Include, where reasonably possible, original packaging, accessories, components, and documentation; and
Include proof of purchase or an order number.

We understand that customers may need to inspect a product to determine whether it is suitable. Reasonable inspection will not automatically make a product ineligible for return.

Products showing excessive use, intentional damage, misuse, unauthorized modification, or damage caused after delivery may not qualify for a full refund, except where otherwise required by applicable law.

3. Free Returns

For eligible returns under this policy, CozyNestPet covers the approved return shipping cost.

Please contact our support team before returning your product. We will provide return instructions and, where applicable, the appropriate return shipping method.

Do not send returns to our business address unless our customer service team specifically instructs you to do so.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your item arrives damaged or defective, or you receive an incorrect product, contact us as soon as reasonably possible at support@cozynestpet.shop.

Please include:

Your order number;
A description of the issue; and
Photos of the product and packaging when appropriate.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

5. Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund has been issued, your bank, card provider, or payment service may require additional processing time before the funds appear in your account. Such processing times are outside our control.

6. Exchanges

If you wish to replace an item with another product, size, style, or variation, please contact our customer support team. Depending on product availability, we may arrange an exchange or advise you to return the original item and place a new order.

7. Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellation or modification once an order has entered processing or has been shipped. If an order can no longer be canceled, you may request a return after receiving it in accordance with this policy.