Shipping policy

Shipping Policy

CozyNestPet provides free worldwide shipping on all orders placed through cozynestpet.shop.

Shipping Cost

Standard shipping is completely free, with no minimum order value required.

Any customs duties, import taxes or local handling fees imposed by the destination country are separate from shipping charges and may remain the customer’s responsibility where applicable.

Delivery Time

Orders are generally delivered within 7–10 days after order confirmation.

Delivery estimates may vary due to:

  • Customer location
  • Local carrier operations
  • Customs inspections
  • Public holidays
  • Severe weather
  • High seasonal order volumes
  • Incorrect or incomplete shipping information

Delivery dates are estimates and cannot be guaranteed in circumstances outside our reasonable control.

Order Processing

After an order is placed, customers will receive an order confirmation at the email address provided during checkout.

Once the order is prepared and shipped, tracking information may be sent by email when available. Tracking updates can occasionally take additional time to appear in the carrier’s system.

Shipping Destinations

We ship to most countries and regions worldwide. Certain destinations may be unavailable because of carrier restrictions, trade restrictions, remote-location limitations or other logistical conditions.

If we cannot deliver an order to the submitted address, we will contact the customer and issue an appropriate refund where necessary.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact phone number

Contact us immediately if an address needs to be corrected. Once an order has shipped, we may not be able to change or redirect it.

Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact support@cozynestpet.shop with your order number.

We will review the tracking information and work with the shipping carrier to determine the order’s status.

Lost Packages

A package may be considered lost after the carrier confirms that it cannot be located or delivered.

For confirmed lost shipments, CozyNestPet may provide a replacement or refund after completing the necessary carrier investigation.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot find it, please:

  1. Check around the delivery location.
  2. Ask household members or neighbors.
  3. Contact the local shipping carrier.
  4. Contact us if the package remains missing.

We will assist with the carrier investigation whenever reasonably possible.

Damaged Packages

If your order arrives damaged, take photographs of the product, outer packaging and shipping label before discarding anything. Send the photos and your order number to support@cozynestpet.shop so that we can assist you.