Shipping policy

Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with CozyNestPet. We aim to provide a straightforward and reliable shipping experience for our customers.

1. Free Worldwide Shipping

We offer free shipping worldwide on eligible orders placed through cozynestpet.shop.

There is no standard shipping charge for qualifying orders covered by this policy.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery period is an estimate and may vary depending on the destination, carrier operations, customs procedures, holidays, weather, or other circumstances outside our reasonable control.

3. Order Processing

Orders may require processing before shipment.

Once your order has been prepared and shipped, tracking information may be provided when tracking is available for the applicable shipping method.

4. Tracking Your Order

If tracking information is available, customers may use the tracking details provided after shipment to monitor delivery progress.

Tracking information may require some time after shipment to become active in the carrier's system.

If you have questions regarding your order status, contact support@cozynestpet.shop with your order number.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error after ordering, contact us immediately. We will attempt to make the requested correction when possible, but we cannot guarantee address changes once an order has entered fulfillment or shipment.

6. Delayed Shipments

Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur due to:

Carrier disruptions;
Customs processing;
Severe weather;
Public holidays;
High-volume shipping periods;
Incorrect or incomplete addresses; or
Other events outside our reasonable control.

If your order is significantly delayed, please contact our customer service team so we can review the available shipping information.

7. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors where appropriate.

If the package remains missing, contact us at support@cozynestpet.shop so we can assist with reviewing the situation.

8. Damaged Packages

If your order arrives damaged, please take photographs of the package and affected products and contact us promptly.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. International Orders

International shipments may be subject to customs procedures, local regulations, taxes, duties, or import requirements depending on the destination country.

Any applicable charges not expressly collected at checkout may be governed by local law and the policies of the destination jurisdiction.