Terms of service

Terms of Service

These Terms of Service govern your access to and use of cozynestpet.shop and any products or services offered by CozyNestPet.

By visiting our website, placing an order or using our services, you agree to these Terms of Service. Please discontinue using the website if you do not agree with these terms.

Website Use

You may use this website only for lawful personal or commercial shopping purposes. You may not:

Use the website for fraudulent or unlawful activity.
Attempt to interfere with the website’s security or operation.
Introduce viruses, malicious software or harmful code.
Copy, reproduce or commercially exploit our content without permission.
Submit false, misleading or unauthorized information.
Use automated systems to collect information from the website without authorization.

We reserve the right to restrict or terminate access when we reasonably believe these terms have been violated.

Product Information

We make reasonable efforts to present accurate product descriptions, measurements, features and images. However, product colors may appear slightly different depending on screen settings, lighting and manufacturing variations.

Pet owners are responsible for selecting an appropriate product size and supervising pets when necessary. Products should be inspected regularly and discontinued if they become damaged or unsafe.

Orders

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit or cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Payment authorization problems
Suspected fraud or unauthorized activity
Shipping restrictions
Errors in customer-provided information

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

Prices and Payments

Prices are displayed in the currency selected or shown on the website. Prices may change without prior notice, but changes will not affect orders already confirmed.

Customers agree to provide accurate billing, shipping and payment information. Payments are processed through secure third-party payment providers. CozyNestPet does not directly store complete payment card information.

Shipping and Delivery

CozyNestPet offers free worldwide shipping. Estimated delivery is generally 7–10 days, subject to the terms described in our Shipping Policy.

Delivery dates are estimates and may be affected by customs procedures, carrier delays, severe weather, holidays, incorrect addresses or other circumstances outside our reasonable control.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Eligible products may be returned free of charge within 30 days of delivery.

Intellectual Property

All website content, including our store name, branding, text, graphics, product presentations, icons, layout and original visual materials, is owned by or licensed to CozyNestPet.

Content may not be copied, modified, republished, distributed or used commercially without prior written permission.

Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping carriers and technology providers. Those services may have separate terms and privacy practices.

We are not responsible for the content, security or operation of independent third-party websites.

Disclaimer and Limitation of Liability

We aim to provide reliable products and services, but the website is provided on an “as available” basis. To the maximum extent permitted by applicable law, CozyNestPet is not responsible for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Changes to These Terms

We may update these Terms of Service when our services, business practices or legal requirements change. The latest version will be published on this website and will apply from its stated effective date.